Call Management

Call Center Accounting (CCA)

CCAccounting is a call-billing tool that provides call costs and call charges reporting, call logging, and system and extension reports. The CCA helps organizations lower organization telephony bills, prevent misuse or abuse, allocate costs between departments and improve budget planning.

See brochure

Call Center Pro (CCP)

The CCP is a powerful call management tool for Call Centers. The CCPro provides agent call control, instant messaging, customer information repository, agent screen popup for quick customer identification and comprehensive real-time and historical tools for Agent call tracking/ recording/ coaching and Queue statistics.

See brochure

Call Record Pro (CRP)

The CRP is an end-user call management tool. It offers non-intrusive voice recording, split the trunk voice recording by the extensions the call was transferred to, call signaling and voice archiving, and playback via Windows default multimedia player.

See brochure